Atlantinkatu 14, Jätkäsaari, Helsinki 
Returns, delivery, payment
Definitions
| Term | Definition |
|---|---|
| Customer | A natural or legal person who has placed and paid for an order on the ROSES24.FI website. |
| Recipient | The person to whom the goods are delivered. |
| Seller | ROSES24SUOMI Oy (Business ID 3485004-6), which sells products on the ROSES24.FI website. |
| Courier | A person authorised by the Seller who performs the delivery of products. |
Contact with the customer
Calls only from Finnish numbers (+358). Notifications by SMS/email may be sent from the Seller’s service addresses.
Delivery and pickup
Address: Atlantinkatu 14, 00180 Helsinki
Delivery area: within 30 km
Time: Daily 09:00–22:00
- Seller may postpone time up to 60 min (notice to customer).
- Courier waits 5 min. If delivery fails:
- Goods may be given to a third person at same address.
- Perishable goods stored 24 h.
- Non-perishable goods stored 14 days.
- Customer is responsible for correct address. Errors/refusals = new delivery cost paid by customer.
- Courier will ask Recipient’s first and last name.
Storage of goods
If the Recipient or Customer does not pick up the goods at the agreed time, the goods are returned to the pickup point and stored.
Perishable goods (flowers, fruit, balloons) max 24 h, storage fee €3.00 / 24 h.
Non-perishable goods (packaging, souvenirs, accessories) 14 days free.
Acceptance of goods
- Recipient must inspect goods.
- Incorrect goods returned immediately.
- Handover = unconditional acceptance, no claims. If goods accepted after return notice, notice is void.
Payment
100 % prepayment. Unpaid orders reserved 60 min after pickup time then cancelled.
Cancellation and refunds (flowers, fruit, balloons)
| Situation | Customer’s right | Refund |
|---|---|---|
| ≤ 24 h since order and ≥ 24 h until delivery | Cancellation possible | Monetary refund (less bank charges) |
| > 24 h since order and ≥ 24 h until delivery | Cancellation possible | Coupon, valid 3 months |
| < 24 h until delivery | No cancellation | — |
14-day return right (non-perishable goods)
According to Consumer Protection Act (38/1978, Finland): 14 days to cancel from receipt. Excludes perishable or custom-made goods.
Seller’s right to cancel
- Product out of stock, no replacement.
- Technical price error.
- Force majeure (disaster, strike, etc.).
Applicable law
Finnish law and EU law. Disputes first by negotiation, otherwise Helsinki District Court. Customer may also contact Finnish ODR or KKV.
Terms effective 08 July 2025.