Atlantinkatu 14, Jätkäsaari, Helsinki 
Returns, delivery, payment
- Definitions
Term Definition
Customer A natural or legal person who has placed and paid for an order on the ROSES24.FI website.
Recipient The person to whom the goods are delivered.
Seller ROSES24SUOMI Oy (Business ID 3485004-6), which sells products on the ROSES24.FI website.
Courier A person authorised by the Seller who performs the delivery of products.
- Contact with the customer
Calls are made only from Finnish phone numbers with the area code +358.
Notification SMS and email messages may be sent from the Seller’s service addresses.
- Delivery and pickup
- Store and pickup point address: Atlantinkatu 14, 00180 Helsinki
- Delivery area: within a 30 km radius of the above address.
- Delivery time: Daily 09:00–22:00.
- When placing an order, the Customer selects a time slot or an exact delivery time.
3.1. Time change
The Seller has the right to postpone the delivery/pick‑up time by up to 60 minutes and will inform the Customer by phone or email.
3.2. Waiting for the courier
The courier waits for the Recipient for 5 minutes and tries to make contact by all available means. If the goods cannot be delivered:
- The goods may be handed over to a third person at the same address.
- Undelivered perishable goods are returned to the pickup point and stored for 24 hours.
- Non‑perishable goods (packaging, souvenirs, accessories) are stored for 14 days.
After the storage period has expired, the goods are disposed of. A notification of the delivery attempt is sent to the email provided in the order. The Seller does not guarantee the delivery of such a notification.
3.3. Responsibility for the address
The Customer must provide correct address details and contact details of the Recipient. If there is an error in the address or the Recipient refuses to accept the order, responsibility lies with the Customer. The cost of a new delivery is paid separately.
3.4. Identification of the Recipient
The courier will ask the Recipient for their first and last name.
- Acceptance of goods
- The Recipient must inspect the goods upon receipt.
- Incorrect goods must be returned immediately to the courier or to the pickup point.
- Handover of the goods to the Recipient is considered unconditional acceptance and absence of claims. If the Customer has submitted a return notice but subsequently accepts the goods, the notice is cancelled.
- Payment and fulfilment of the order
- 100 % prepayment by bank card or another payment method indicated on the website.
- Unpaid orders are reserved for 60 minutes after the selected pickup time, after which they are automatically cancelled.
- Cancellation and refunds (flowers, fruit, balloons)
Situation | Customer’s right | Refund
- ≤ 24 h since order and ≥ 24 h until delivery | Order may be cancelled | Monetary refund (less bank charges, if applicable)
- > 24 h since order and ≥ 24 h until delivery | Order may be cancelled | Coupon for the full amount (valid 3 months)
- < 24 h until delivery | Cancellation not possible | —
- 14‑day right of return for non‑perishable goods
According to the Consumer Protection Act (38/1978, Finland):
- The Customer has the right to cancel the contract within 14 days of receiving the goods, provided the goods have not been used for purposes other than inspecting their characteristics.
- The goods and the cancellation notice must be sent/provided to the Seller within 14 days.
- The Seller will refund payments within 14 days of receiving the goods or proof of their return.
- The Customer pays the return costs if they have expressly chosen a more expensive delivery method than the basic option.
- The right of cancellation does not apply to perishable goods or goods manufactured according to the buyer’s individual specifications (§ 6 Consumer Protection Act).
- Seller’s right to cancel the order
The Seller has the right to cancel an order and refund the amount paid if:
- The product is out of stock and no suitable replacement can be offered.
- A technical error has resulted in a price on the website that is significantly lower than the market price.
- Delivery is prevented by force‑majeure situations (natural disaster, strike, etc.).
The Seller may not unilaterally cancel the order for other reasons.
- Applicable law and dispute resolution
- These terms are governed by Finnish law and, where applicable, EU legislation.
- Disputes are primarily resolved by negotiation; if no amicable settlement is reached, the matter will be handled by the Helsinki District Court.
- The Customer also has the right to contact the Finnish ODR platform unit or the Finnish Competition and Consumer Authority.
These terms enter into force on 08 July 2025. Previous terms lose their validity from that date.
- Definitions
Term Definition
Customer A natural or legal person who has placed and paid for an order on the ROSES24.FI website.
Recipient The person to whom the goods are delivered.
Seller ROSES24SUOMI Oy (Business ID 3485004-6), which sells products on the ROSES24.FI website.
Courier A person authorised by the Seller who performs the delivery of products.
- Contact with the customer
Calls are made only from Finnish phone numbers with the area code +358.
Notification SMS and email messages may be sent from the Seller’s service addresses.
- Delivery and pickup
- Store and pickup point address: Atlantinkatu 14, 00180 Helsinki
- Delivery area: within a 30 km radius of the above address.
- Delivery time: Daily 09:00–22:00.
- When placing an order, the Customer selects a time slot or an exact delivery time.
3.1. Time change
The Seller has the right to postpone the delivery/pick‑up time by up to 60 minutes and will inform the Customer by phone or email.
3.2. Waiting for the courier
The courier waits for the Recipient for 5 minutes and tries to make contact by all available means. If the goods cannot be delivered:
- The goods may be handed over to a third person at the same address.
- Undelivered perishable goods are returned to the pickup point and stored for 24 hours.
- Non‑perishable goods (packaging, souvenirs, accessories) are stored for 14 days.
After the storage period has expired, the goods are disposed of. A notification of the delivery attempt is sent to the email provided in the order. The Seller does not guarantee the delivery of such a notification.
3.3. Responsibility for the address
The Customer must provide correct address details and contact details of the Recipient. If there is an error in the address or the Recipient refuses to accept the order, responsibility lies with the Customer. The cost of a new delivery is paid separately.
3.4. Identification of the Recipient
The courier will ask the Recipient for their first and last name.
- Acceptance of goods
- The Recipient must inspect the goods upon receipt.
- Incorrect goods must be returned immediately to the courier or to the pickup point.
- Handover of the goods to the Recipient is considered unconditional acceptance and absence of claims. If the Customer has submitted a return notice but subsequently accepts the goods, the notice is cancelled.
- Payment and fulfilment of the order
- 100 % prepayment by bank card or another payment method indicated on the website.
- Unpaid orders are reserved for 60 minutes after the selected pickup time, after which they are automatically cancelled.
- Cancellation and refunds (flowers, fruit, balloons)
Situation | Customer’s right | Refund
- ≤ 24 h since order and ≥ 24 h until delivery | Order may be cancelled | Monetary refund (less bank charges, if applicable)
- > 24 h since order and ≥ 24 h until delivery | Order may be cancelled | Coupon for the full amount (valid 3 months)
- < 24 h until delivery | Cancellation not possible | —
- 14‑day right of return for non‑perishable goods
According to the Consumer Protection Act (38/1978, Finland):
- The Customer has the right to cancel the contract within 14 days of receiving the goods, provided the goods have not been used for purposes other than inspecting their characteristics.
- The goods and the cancellation notice must be sent/provided to the Seller within 14 days.
- The Seller will refund payments within 14 days of receiving the goods or proof of their return.
- The Customer pays the return costs if they have expressly chosen a more expensive delivery method than the basic option.
- The right of cancellation does not apply to perishable goods or goods manufactured according to the buyer’s individual specifications (§ 6 Consumer Protection Act).
- Seller’s right to cancel the order
The Seller has the right to cancel an order and refund the amount paid if:
- The product is out of stock and no suitable replacement can be offered.
- A technical error has resulted in a price on the website that is significantly lower than the market price.
- Delivery is prevented by force‑majeure situations (natural disaster, strike, etc.).
The Seller may not unilaterally cancel the order for other reasons.
- Applicable law and dispute resolution
- These terms are governed by Finnish law and, where applicable, EU legislation.
- Disputes are primarily resolved by negotiation; if no amicable settlement is reached, the matter will be handled by the Helsinki District Court.
- The Customer also has the right to contact the Finnish ODR platform unit or the Finnish Competition and Consumer Authority.
These terms enter into force on 08 July 2025. Previous terms lose their validity from that date.